Steps to Improve Customer Service by Answering Email
admin Popularity: 75% [?] November 2nd, 2007
In a previous post, Why Your Business Should Always Answer Email, I went through several reasons why you should answer your email.
Now, as a follow up, I am now going to go through some simple steps that will show you how to effectively answered your customer emails, and in the process, improve your customer service. It may not be physically possible to answer every single email you receive from your customers, but using some of the methods below might help to improve the quality of customer service your business provides.
It may also improve your ASP (average sales price) on eBay, improve your sales revenue on your eCommerce store store, and also might change the way customers view your business, so crank up that inbox and hit the reply button.
Reduce the Number of Emails You Receive
Yes, that is the first way to effectively handle a higher volume of email. Lower the volume. There are so many ways to reduce the actual number of emails you receive (other than just deleting them) that this one step may bring your email volume down to a manageable level.
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Popularity: 75% [?]
