Comments on: Steps to Improve Customer Service by Answering Email http://www.chipseo.com/2007/11/02/improve-customer-service-sales/ Practical eCommerce Marketing Solutions Thu, 28 Aug 2008 07:05:06 +0000 http://wordpress.org/?v=2.3.2 By: chipseo | Get Ready for the Fall Holiday Shopping Season | Practical eCommerce Marketing Solutions http://www.chipseo.com/2007/11/02/improve-customer-service-sales/#comment-275 chipseo | Get Ready for the Fall Holiday Shopping Season | Practical eCommerce Marketing Solutions Tue, 06 Nov 2007 16:17:47 +0000 http://www.chipseo.com/2007/11/02/improve-customer-service-sales/#comment-275 [...] Answer your business email as soon as you can, return customer phone calls promptly, ship your products quickly, and offer a clear return policy your customers can understand. These are common issues but can quickly become out of hand when multiplied by a higher volume over the holiday shopping season. [...] […] Answer your business email as soon as you can, return customer phone calls promptly, ship your products quickly, and offer a clear return policy your customers can understand. These are common issues but can quickly become out of hand when multiplied by a higher volume over the holiday shopping season. […]

]]> By: chipseo http://www.chipseo.com/2007/11/02/improve-customer-service-sales/#comment-277 chipseo Mon, 05 Nov 2007 03:28:07 +0000 http://www.chipseo.com/2007/11/02/improve-customer-service-sales/#comment-277 Wayne, I have the same fear... I can get some emails so far down the list that they move to the next page before I read them sometimes... I make sure they are kept in a label as unread so I know to go back to them at some point :) The auto responders that I use are the web based programs like the web mail that comes with the domain I have or gmail has a good one as well. Wayne, I have the same fear… I can get some emails so far down the list that they move to the next page before I read them sometimes… I make sure they are kept in a label as unread so I know to go back to them at some point :)
The auto responders that I use are the web based programs like the web mail that comes with the domain I have or gmail has a good one as well.

]]> By: Wayne Liew http://www.chipseo.com/2007/11/02/improve-customer-service-sales/#comment-276 Wayne Liew Sat, 03 Nov 2007 11:06:34 +0000 http://www.chipseo.com/2007/11/02/improve-customer-service-sales/#comment-276 Luckily the e-mails I received from readers are still in a manageable level and I still have time for these five or six mails a day. The one thing that I scared in e-mails management is that I have the fear of leaving them to drop until the second page of my inbox which by then I will not care about it any more. This happens because I tend to multitask and when I am back, I might be reading another mail and the previous mail will be marked as READ. Do you have any good auto mail responder to recommend? Luckily the e-mails I received from readers are still in a manageable level and I still have time for these five or six mails a day.

The one thing that I scared in e-mails management is that I have the fear of leaving them to drop until the second page of my inbox which by then I will not care about it any more. This happens because I tend to multitask and when I am back, I might be reading another mail and the previous mail will be marked as READ.

Do you have any good auto mail responder to recommend?

]]> By: Weekly Links - November 2nd << Vandelay Website Design http://www.chipseo.com/2007/11/02/improve-customer-service-sales/#comment-279 Weekly Links - November 2nd << Vandelay Website Design Fri, 02 Nov 2007 22:39:39 +0000 http://www.chipseo.com/2007/11/02/improve-customer-service-sales/#comment-279 [...] Steps to Improve Customer Service by Answering Email from ChipSEO. [...] […] Steps to Improve Customer Service by Answering Email from ChipSEO. […]

]]> By: Christee http://www.chipseo.com/2007/11/02/improve-customer-service-sales/#comment-278 Christee Fri, 02 Nov 2007 18:46:48 +0000 http://www.chipseo.com/2007/11/02/improve-customer-service-sales/#comment-278 Great post! I'm someone who really appreciates a response. Otherwise, why would I have bothered to email in the first place? I agree that your company will DEFINITELY stand out from the rest if you follow the steps mentioned. Thanks again, from a consumer interested in good customer service! Great post! I’m someone who really appreciates a response. Otherwise, why would I have bothered to email in the first place? I agree that your company will DEFINITELY stand out from the rest if you follow the steps mentioned. Thanks again, from a consumer interested in good customer service!

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